Repairs Scheduler – Housing

Islington, London

An excellent opportunity has arisen for a Repairs Scheduler / Contact Centre Advisor who are seeking a new long term temporary assignment working for a leading Housing provider based in North London

You will form part of the Repairs Team working in a busy contact centre.

Your main duties will include;

  • Responding to incoming calls / emails / portal requests relating to repairs and maintenance issues.
  • You will liaise directly with residents to determine the type and priority of the repair.
  • Contact the relevant contractor to schedule an appointment.
  • Inform resident at every stage of process.
  • Ensure all repairs enquiries are recorded and dealt with in an effective and efficient manner.

Applicants must possess;

  • Previous experience of working in a maintenance call centre environment.
  • Sound knowledge of general office administration procedures.
  • Good computer literacy skills and experience of common software packages.
  • Strong customer service skills – ability to deal with customer enquires effectively.
  • Good organisational skills and the ability to multi-task and prioritise.
  • Polite and courteous – instil confidence and have credibility with clients and customers.
  • Ability to organise workload in a methodical way for maximum effectiveness and efficiency.
  • Be self-motivated and able to work unsupervised.
  • Be honest, trustworthy and conscientious.
  • A team player with excellent interpersonal skills
  • Able to respond to requests promptly and meet deadlines

If this opportunity is of interest to you then please submit your CV immediately. There are multiple roles available.

Job Information

  • Role: Repairs Scheduler – Housing
  • Role Type: Business Support
  • Location: Islington, London
  • Sector: Admin and Secretarial
  • Subject: Administration
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